Resume

Objective:

To obtain a position where my professional work experience, skills, abilities and education can best be utilized in the field of Information Technology.

 Summary:

  • Michael Weeg is an advanced and detail oriented hardware and software technician. He is very talented at troubleshooting and resolving hardware failures as well as configuration issues with both hardware and software.
  • Mike has extensive experience with RAID technology, network connectivity, printers, laptops, Apple and Android devices. He has an advanced understanding of all Windows releases and multiple flavors of Linux.
  • Mike has the ability to calm an irate customer while taking care of the customer’s computer related problems. He meets or exceeds Service Level Agreement more than ninety five percent of the time.
  • Mike is a self-managing, motivated team player that requires little or no supervision. He is reliable and gets the job done.

Career History:

Mark VII Equipment – Arvada, CO – Senior IT Technician – 06/2016 – Present

  • Assisted in changing from a disliked non-user friendly IT department to a loved and very user friendly one supporting around 300 end users.
  • Order phones from Verizon, now using Mobile Solutions, issue and manage devices with Maas360.
  • Created PC Imaging solution with FreeNAS / TrueNAS and Clonezilla on decommissioned yet viable equipment.
  • Image and issue PCs to users and document in Snipe-IT Asset Management system.
  • Assisted in migration from legacy mainframe BPCS system to SAP.
  • Assisted in migration from Lotus Notes and individually licensed office to Office 365
  • Create and maintain users in SAP.
  • Install, configure and maintain SAP NetWeaver app (WaMoS) on Service Tech PCs for documenting their repairs to car washes.
  • Collaborate with programmers in WashTec Headquarters to make WaMoS more useful and easier for US technicians.
  • Train users for WaMoS and WashTec Plus (an IOT system for reporting car wash status).
  • On board, off board and maintain users in AD, Lotus Notes and SAP.
  • Assist users with password resets, network, hardware and software troubleshooting and usage.
  • Perform 1st, 2nd and 3rd tier help desk support – configuration and troubleshooting of PCs, smart phones, tablets and software.
  • Assist Engineering department with creating and distribution of disk images for IOT devices that report status of car washes.
  • Assist & train Technicians, Distributors and Car Wash Owners with configuration of car washes to get online with WashTec Plus and report properly.

Nissan North America – Englewood, CO – Support Desk Analyst – 06/2015 – 06/2016

  • Perform 1st level helpdesk support – reset passwords; assist in configuration of PCs, smart phones, tablets and software.
  • Assist corporate and dealer users in troubleshooting NNAnet (Nissan’s Dealer Portal) issues including web based apps, mainframe sessions and iPad/Android apps.

MYR Group Inc. – Henderson, CO – Senior PC Enginee – 03/2006 – 05/2015

  • Performed 1st, 2nd, and 3rd tier PC phone and desk side support for more than 2,000 users.
  • Supported users with PCs, tablets, iPhones, iPads and Android based tablets and smart phones.
  • Assisted users in setting up corporate E-Mail on BlackBerry, Apple and Android smart phones.
  • Managed a companywide ShoreTel phone system with 28 sites, two conference bridges and more than 700 phone users.
  • Designed ShoreTel sites, including determination of required hardware and licenses.
  • Worked with ShoreTel vendor to resolve internal issues and build the system.
  • Trained users in use of the phone system and related software.
  • Organized users, network engineers and service providers to solve voice quality issues.
  • Performed diagnostics and escalated as required to determine and solve PC and data connectivity issues.
  • Assisted mobile and remote users in a Citrix environment with application usage, printing, file access and connectivity.
  • Assisted users with J. D. Edwards printer support, password changes.
  • Collaborated in development of PC imaging systems for deployment of computers.
  • Repaired laptops, computers, iPhones and Android phones.
  • Utilized Active Directory to create accounts, reset passwords and assign rights to users.

Various Agencies – Denver Area – Field Service Technician – 11/2005 – 02/2006

  • Performed warranty repairs on Dell PCs and printers at user’s homes and offices.
  • Performed repairs on Lexmark printers at homes and offices.
  • Installed, configured and upgraded Blackberry devices in a Blackberry Enterprise Server – Lotus Notes environment.
  • Performed as Team Lead for the conversion of ownership of bank branch offices.
  • Escalated and resolved problems as required on conference calls.
  • Verified functionality and network visibility with offsite customer representatives.
  • Installed, verified settings, and tested new equipment.
  • Uncrated, deployed, and configured new Lexmark printers.
  • Imaged machines from the network boot Linux shell utilizing Netware Zen utilities.
  • Trained users on the new systems and how to access their data.

Island Computer Products – Staten Island, NY – Senior Support Specialist – 03/1996 – 10/2005

  • Responsible for repair and maintenance of ~300 HP LaserJet printers, ~1,000 IBM workstations and ~600 servers.
  • Consistently met or exceeded SLA and document repair of all equipment.
  • Advised and estimated inventory purchase requirements to maintain equipment.
  • Wrote DOS batch files to automate firmware updates and set BIOS settings uniformly on multiple workstations, load fonts to printers and automate Microsoft Baseline Security auditing of workstations.
  • Applied Microsoft security patches and service packs as required to comply with company policies.
  • Supervised up to four employees during computer rollouts and office moves.
  • Configured printers and assisted in troubleshooting of network printing issues using telnet, Web Jetadmin and NWAdmin.
  • Installed and configured all versions of Windows on servers, workstations and laptops.

DEC – Colorado Springs, CO – Level II Support Engineer – 05/1995 – 02/1996

  • Provided Phone Support for Windows 95 Beta and Production releases.
  • Assisted Microsoft Support Engineers and end users in Windows 95 setup, troubleshooting and usage.
  • Attained working knowledge of Microsoft NT, Novell (3.x & 4.x) and TCP/IP networking systems.
  • Received written commendations from Microsoft customers.

Denver Mail Service Incorporated – Englewood, CO – Systems Administrator – 11/1991 – 02/1997

  • Installed, configured and maintained computer hardware and software as required to operate a small business.
  • Trained co-workers and customers to use Microsoft DOS 5.0 – 7.0, Windows 3.x – 95, Word 2.0 – 7.0, Excel 4.0 – 7.0 and other programs.
  • Applied antivirus updates as they became available for Norton Anti Virus, both automatic and manual.
  • Created, developed, and maintained databases from customer files.

Hi-Tech Manufacturing – Thornton, CO – Rework Technician – 01/1994 – 02/1995

  • Trained employees in soldering and production techniques.
  • Assisted in development of manufacturing procedures.
  • Performed rework on a wide variety of surface mount printed circuit board assemblies utilizing a Liester Hot Air Wand.

Array Technology Corporation – Boulder, CO – Rework Technician/Assembler – 11/91991 – 10/1993

  • Incorporated design changes on computer controller boards and back planes.
  • Aided in development of manufacturing and rework processes.
  • Assisted co-workers in usage of Microsoft Word, Excel and Windows.
  • Performed automated testing of disk arrays and sub-assemblies.

Martin Marietta Corporation – Waterton, CO – Senior Electronic Fabricator – 10/1986 – 10/1991

  • Assisted in development of manufacturing processes and training of cable manufacturing personnel.
  • Performed continuity and ground testing of cables, harnesses, racks and chassis.
  • Built an extensive variety of electronic assemblies from blueprints, wire lists and schematics.
  • Set up, maintained and operated production equipment for harness and cable assemblies.

Scientific Radio Systems – Rochester, NY – Wave Solder Operator / Assembler – 06/1979 – 07/1986

  • Built prototype and production Electro-Mechanical hardware from blueprints and schematics.
  • Incorporated design changes on printed circuit boards.
  • Set up, maintained and operated production equipment in a large volume circuit board production shop.

Certifications & Education:

A+ Certified Technician #8B2DTT1949 Dell DCSE 426766
523 – ESD
IBM Warranty Basics For Administrators 436 – Soft Skills
IBM Warranty Basics For Technicians 568 – Desktop Chassis V.2
IBM Desktop Systems
IBM Mobile Systems Martin Marietta Institute – Waterton, Colorado
IBM ThinkVantage Technologies NASA certified for all aspects of electronic assembly.
IBM x Series Servers Mathematics I
Materials Resource Planning I & II
HP Certified Technician #TA2470 Self Esteem I & II
Color LaserJet 1500 / 2500 / 2550
LaserJet 4100 Aquinas Institute – Rochester, New York
LaserJet 5Si / 5Si Mopier / 8000 / 8100 High School Diploma – Graduated General Studies – 1979